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Do you ship internationally?
Yes we offer free worldwide shipping on orders over $50.00! There is a $5.00 worldwide flat rate shipping charge for orders under $50.00.
When will I get my pipe if I place an order today?
If the product you order is listed as in stock it will be shipped within 2-4 business days. Out of stock pipes should not exceed a 4 week wait for craftsmanship. You will be given an estimated ship date once the order is placed.
What is the difference between Briar wood and Cherry wood?
Cherry wood and Briar are very similar woods in both color and density.
Cherry wood is probably best known for it qualities in providing a great smoke for smoking meats and was originally regarded as a material of choice for crafting smoking pipes.
Briar quickly took its place once it was discovered. Briar wood grows in burls or big balls underground as a root wood for the Heath tree. It grows in the Mediterranean forests and takes a minimum 15 years to develop to a size large enough to be harvested. Because it is a root wood it absorbs moisture better then most woods as that is what its purpose is in nature.
You will not find much difference, if any between a Briar pipe and a Cherry wood pipe when you first start smoking them. The difference develops slightly over time. As your pipe is smoked the Briar wood soaks up the moisture from the tobacco and flavors of the pipe slightly better then the Cherry wood. Cherry wood also absorbs moisture and flavors of the tobacco but not to quite the same extent. The more the wood absorbs these flavors the better your pipe will taste and mature.
How can I check the progress on my order?
When you order from us you will be prompted to give a password for your account. Use your account to log in to the
link.Track Your Order
Do you sell wholesale?
Yes. For more information about becoming a MacQueen Pipes dealer or to receive a catalog and price list please e-mail firstname.lastname@example.org .
How much is shipping?
We offer free shipping on orders over $50.00. There is a $5.00 flat rate worldwide shipping option for orders under $50.00. We also offer an Expedited Post option for Canadian and U.S residents. This method is a discounted flat rate of $19.99. You will have a chance to choose the method of shipping that best suits your needs when you checkout with your purchase.
How do I clean my pipe?
Please refer to our Pipe Care Tips section. For any other questions or inquiries feel free to call or e-mail us.
What is your return policy?
We offer a 100% customer satisfaction guarantee on quality of craftsmanship. If you are unhappy with your pipe when you receive it, you can return it for an exchange or refund. Shipping charges are not refundable and shipping charges to return pipes are not covered by us.
Do the pipes have a warranty?
We offer a free no fault warranty for 6 months on any manufacturer defects or accidental breakage. After this time there is a small material charge to have bowls or stems replaced. This ensures that you will be able to maintain your MacQueen Pipe for a lifetime.
Material Charges for Replacement Parts:
$15.00 for an ash bowl
$20.00 for a Cherry bowl
$25.00 for a Briar bowl
$10.00 for a stem.
Why is your Currency on the Site USD if your company is from Canada?
MacQueen Pipes is proud to be a Canadian company. We do however like to make ordering internationally as easy and friendly as possible no matter where you are from. USD currency is the most recognized currency on the Internet. If you would like a price list e-mailed to you in your currency please contact email@example.com
What does Pre-Carbonized mean?
We offer an all natural, food safe honey-carbon treatment that is applied to the bowl's interior wall to protect your pipe while it goes through its cake building period. During the initial smoke, the sugars in the honey caramelize with the carbon powder which produces an instant protective cake.
Pre-Carb comes standard on Ash wood and Cherry wood pipes as they are less dense than Briar wood and could be more subjective to burning in the beginning.
See Pipe Care Tips to see how to properly build a natural cake that will ensure you pipe only smokes and tastes better the longer you own it!
Free 6 Month Warranty!