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Do you ship internationally?
Yes we offer a flat rate $5.00 shipping service anywhere in the world! 

When will I get my pipe if I place an order today?
Because all of our pipes are handmade, production times can vary depending on the season. However, your order should not exceed a production time of 10-12 weeks.

What is the difference between Briar wood and Cherry wood?
Cherry wood and Briar are very similar woods in both color and density.

Cherry wood is probably best known for it qualities in providing a great smoke for smoking meats and was originally regarded as a material of choice for crafting smoking pipes.

Briar quickly took its place once it was discovered. Briar wood grows in burls or big balls underground as a root wood for the Heath tree. It grows in the Mediterranian forests and takes a minimum 15 years to develop to a size large enough to be harvested. Because it is a root wood it absorbs moisture better then most woods as that is what its purpose is in nature.

You will not find much difference, if any between a Briar pipe and a Cherry wood pipe when you first start smoking them. The difference develops slightly over time. As your pipe is smoked the Briar wood soaks up the moisture from the tobacco and flavors of the pipe slightly better then the Cherry wood. Cherry wood also absorbs moisture and flavors of the tobacco but not to quite the same extent. The more the wood absorbs these flavors the better your pipe will taste and mature.



How can I check the progress on my order?

When you order from us you will be prompted to give a password for your account. Use your account to log in to the
link.Track Your Order

Do you sell wholesale?
Yes. For more information about becoming a MacQueen Pipes dealer e-mail info@macqueenpipes.com
  and tell us about your business.

How much is shipping?
We offer a free shipping method. We also offer an Express Post option for Canadian and U.S residents. This method is a discounted flat rate of $25.00. You will have a chance to choose the method of shipping that best suits your needs when you checkout with your purchase.

How do I clean my pipe?
Please refer to our
Pipe Care Tips section. For any other questions or inquiries feel free to call or e-mail us. 

What is your return policy?
We offer a 100% customer satisfaction guarantee on quality of craftsmanship. If you are unhappy with your pipe when you receive it, you can return it for an exchange or refund. Shipping charges are not refundable and shipping charges to return pipes are not covered by us.
 
Do the pipes have a warranty?
 We offer a free no fault warranty for 6 months on any manufacturer defects or accidental breakage. After this time there is a small material charge to have bowls or stems replaced. $15.00 for a bowl and $10.00 for a stem. This ensures that you will be able to maintain your MacQueen Pipe for a lifetime.

Why is your Currency on the Site USD if your company is from Canada?
MacQueen Pipes is proud to be a Canadian company. We do however like to make ordering internationally as easy and friendly as possible no matter where you are from. USD currency is the most recognized currency on the Internet. If you would like a price list e-mailed to you in your currency please contact info@macqueenpipes.com


What does Pre-Carbonized mean?
We offer a Carbon Powder Treatment that is applied to the bowl's interior wall to protect your pipe while it goes through it's cake building period . This process is strictly up to the customer to request as it ensures that you will not damage your pipe from smoking it to hot and burning the Briar. The down side to Pre-Carb is that blocks the Briar wood from soaking in the tobacco resin which ultimately limits how well your pipe can mature. We advise that you request a precarb only if you are new to pipe smoking and advise against pre-carbonizing Ceard Series pipes.

Pre-Carb comes standard on Renaissance (Ash wood) and  Cherry wood pipes as they are less dense woods that could otherwise scorch easily.

See
Pipe Care Tips to see how to properly build a natural cake that will ensure you pipe only smokes and tastes better the longer you own it!

How much is the Pre-Carb?
There is no extra charge for Pre-Carbonized bowls. You will be given the option to add pre-carb when you checkout.


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